Return Policy and Guidelines:

• You can initiate a return within 7 days after delivery.

• For wrong, damaged and counterfeit items raise or create a return immediately.

• When returning an item, keep all seals, tags, accessories intact and ensure the item is in its original packaging.

• Remove any passwords from devices being returned, otherwise the return will be invalid.

Please note that items must meet shanfix market's return policy guidelines to be eligible for a refund.

Once the return is created, please note that:

• Your return request will be cancelled if the package is not dropped off within 3 days following the return creation.
  
  
• Upon receipt of the product(s) in our warehouse, we will conduct a quality check of the products
  
  
• The refund time starts from the day your item has been dropped off at any of our Pick up Stations to the day the issue has been confirmed by the after-sales team.
  
  
• If your return request is invalid, we will notify you and send the product back to you.
  
  
• If your return request is validated, our refund timelines will be as follows:
  
  

  • If you paid with Mobile Money , the refund will be issued back to your Mobile Money account. It may take up to 24 working hours for the refund to reflect in your account.
    
    

  •  If you paid via bank card, you will receive the refund back to your bank card within  3 - 9 business days.
    
    

  • If you have chosen a voucher as your refund method, your refund voucher will be processed immediately, and you will receive an e-mail with your voucher.
    
    

How to create a return request

 Step 1: Log in to your shanfix market account and click on "ORDERS".